Privacy Policy

1. Information We Collect

1.1 Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter or communications
• Register for our services
• Interact with our AI automation services
• Use our WhatsApp automation platform
• Connect through Facebook or other social media platforms

This information may include:

• Name and contact information (email address, phone number, company name)
• Account credentials (username, password)
• Business information and preferences
• Communication history and chat logs
• Social media profile information (when you connect via Facebook or other platforms)
• Facebook User ID and public profile information (name, profile picture) when you use Facebook Login

1.2 Usage Data

We automatically collect certain information when you visit, use, or navigate our website. This information may include:

• IP address, browser type, and version
• Device information and operating system
• Time zone settings and location data
• Pages visited, time spent on pages
• Referral sources and clickstream data
• Performance metrics and error logs

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect and store information. These technologies help us:

• Remember your preferences and settings
• Understand how you use our services
• Improve user experience and service functionality
• Analyze traffic and usage patterns
• Deliver personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain functionalities of our services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our AI automation services and customer support
• Communication: To respond to inquiries, send updates, newsletters, marketing communications, and technical notices
• Personalization: To customize user experience and deliver relevant content
• Analytics: To monitor usage patterns, analyze trends, and improve our services
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with legal obligations and protect our rights
• Business Operations: To manage accounts, process transactions, and fulfill contracts
• AI Model Training: To improve our machine learning algorithms and automation systems (using anonymized data)

3. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

3.1 Service Providers

We may share your data with trusted third-party service providers who assist us in operating our business, including:

• Cloud hosting and infrastructure providers
• Email service providers
• Analytics and monitoring tools
• Payment processors
• Customer relationship management (CRM) platforms
• AI model providers (OpenAI, Google Gemini, Anthropic Claude, DeepSeek, Qwen)

3.2 Facebook and Social Media Integration

When you use Facebook Login or connect your Facebook account:

• We receive basic profile information from Facebook in accordance with their data policies
• We do not post to your Facebook account without your explicit permission
• We comply with Facebook Platform Terms and Developer Policies
• You can revoke access at any time through your Facebook settings

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When data is no longer needed, we will securely delete or anonymize it.

Retention periods vary based on:

• Type of data collected
• Purpose of data processing
• Legal and regulatory requirements
• Business operational needs

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

5.1 Access and Portability

You have the right to request access to your personal data and receive a copy in a structured, commonly used format.

5.2 Correction and Update

You can request correction of inaccurate or incomplete personal information.

5.3 Deletion (Right to be Forgotten)

You can request deletion of your personal data. To request data deletion:

Please note that some data may be retained for legal compliance or legitimate business purposes.

5.4 Opt-Out of Marketing

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in our communications or contacting us directly.

5.5 Restrict or Object to Processing

You can request restriction of processing or object to certain uses of your data.

5.6 Withdraw Consent

Where we rely on consent, you can withdraw it at any time without affecting prior processing.

5.7 Lodge a Complaint

You have the right to lodge a complaint with a data protection authority in your jurisdiction.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Malaysia and other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response and breach notification procedures
• CSRF token protection on forms
• Secure server configurations and firewalls

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links and Services

Our website may contain links to third-party websites and services, including:

• Social media platforms (Facebook, LinkedIn, etc.)
• AI model providers (OpenAI, Google, Anthropic, etc.)
• Payment processors
• Analytics services

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Lawful basis for processing: consent, contract performance, legal obligation, or legitimate interests
• Right to data portability
• Right to object to automated decision-making
• Right to lodge complaints with supervisory authorities

11. CCPA Compliance (California Users)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

Do Not Sell My Personal Information: We do not sell personal information to third parties.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or prominent notice on our website
• Provide you with an opportunity to review the changes

Your continued use of our services after changes indicates acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Consent

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy and our collection, use, and disclosure of your information as described herein.